Business in Denmark Help

Both the mailbox and the messages in it are called Digital Post and ensures safe communication between you and public authorities in Denmark. As confidential information is often exchanged herein, safety is important.

You receive Digital Post from public authorities in Denmark when you create a CVR-number. You are obligated to read it because it concerns important details about your organization.

This can be post regarding maternity leave, reimbursement of sickness benefits or criminal records. These messages come as Digital Post.

In Digital Post you can:

• Receive post from public authorities

• Write to public authorities

All businesses, associations and organizations with a CVR-number in Denmark receive Digital Post.

If you are unable to obtain a broadband connection of 512 k/bit or you are unable to manage the post digitally, you can be exempted from Digital Post and receive it as physical mail instead.

Read more about exemption from Digital Post

You choose freely whether you want to read Digital Post on Virk, e-Boks, mit.dk or in the Digital Post app. Digital Post from public authorities is available on all platforms.

You can log into Digital Post either with an employee signature, or your private NemID/MitID. Not all types of organisations can utilize their private NemID to log into your business’ Digital Post.

Click here to find out if you can use your private NemID

Click here to read more and order a NemID employee signature.

Please be aware that the instruction material is in Danish.

You can log into Digital Post after you have been assigned rights from your ‘Rettighedsadministrator’ (Rights Administrator). The ‘Rettighedsadministrator’ assigns you rights in ‘Rettighedsportalen for Digital Post’.

Log in to ‘Rettighedsportalen for Digital Post’

When configuring a business’ Digital Post, remember to provide one or more email addresses and/or a phone number, so you will receive an email and/or phone text message, when you receive new Digital Post.

You can give employees and/or external collaborators access to your business’ Digital Post. It is your ‘Rettighedsadministrator’ (Rights Administrator) that can give access in 'Rettighedsportalen for Digital Post’.

You can read more in the instruction material for ‘Rettighedsportalen for Digital Post’.

Read the instruction material for ‘Rettighedsportalen for Digital Post’ (PDF)

Please be aware that the instruction material is in Danish.

A receiver system allows you to receive you business’ Digital Post from public authorities in to your own systems, instead of reading it at Virk, e-Boks or mit.dk. This happens through an integration to the Digital Post-solution.

A receiver system often works as an add-on to for instance Outlook or a filing-system. It is often well-established organizations that utilize a receiver system for sorting and organizing all their post in a single system.

It is possible to configure a receiver system that automatically forwards Digital Post to your business’ filing or mail system. This also allows for the mail being answered in the business’ own system.

You can configure a receiver system in ‘Administrativ Adgang’, but we recommend that you configure in close dialogue with your system supplier.

You can read more about how your business can configure a receiver system in the instruction material.

Read instruction material for ‘Administrativ Adgang’

Please be aware that the instruction material is in Danish.

Should you choose to close your business, your corresponding NemID employee signature will also be closed.

Before you close your business remember to:

1. Check your business’ Digital Post the entire period. Public authorities will continue to send Digital Post to your business right up until the date of its cessation.

2. Empty your business’ Digital Post of messages by either forwarding them, printing them out or saving them locally and deleting your inbox afterwards.

If a business declares bankruptcy or if the owner dies, all access to the business’ Digital Post will be blocked. This is done, in part, to prevent the employees of the business from logging in and, in part, to ensure that an appointed curator subsequently can have a read-only-access to the business’ Digital Post. Should the status of the business changed from bankrupt to active status in the CVR-registry then the automatic block is reversed.

Messages can still be sent to the business’ Digital Post, but notifications regarding new mail will cease. Likewise, receiver systems will cease receiving messages.

Businesses under compulsory dissolution, voluntary liquidation or reconstruction without its management’s consent will automatically be partially blocked from receiving mail.

This means that the mail in Digital Post can not be moved or deleted, but can only be read. The business will receive a message at the email-address listed in on the business’ profile in Digital Post, when it becomes partially blocked from receiving mail.

The partial block is only liftedOnly when the business is no longer is listed as being under compulsory dissolution, voluntary liquidation or reconstruction in the CVR-registry will the partial block be lifted.

An exemption from Digital Post will always cover a period of at most two years and will always expire on November 1 of the year of expiration. If the exemption has to last more than two years, a new application must be submitted. Prior to the expiration-date of the exemption, you will receive a reminder by mail at your business’ physical address.

A business can always cancel its exemption by logging in to their Digital Post or getting help at its municipality’s citizen service center (borgerservice).