Each individual shipowner is responsible that the procedures used when dealing with complaints are reasonable, fast and efficient. The complaint procedure must be accessible for all seafarers on board the ship at all time.
The seafarers are entitled to complain to the shipowner if they are dissatisfied with their working and living conditions. This includes the areas ship service, conditions of employment, accommodation spaces, recreational facilities, health protection as well as the food on board. A complaint must be made to a superior. If he or she cannot solve the problem, the seafarer can proceed to the master or alternatively go directly to the master.
When a seafarer file a complaint, they are entitled to be accompanied or represented during the complaint procedure. The shipowner must give the seafarer a copy of the complaint and the decision that is taken as a result of the complaint. A complaint should, insofar as possible, always be dealt with and attempted solved on board the ship. This will create a fast and efficient approach, which is especially important when the ship is at sea. This is of benefit to both seafarer and the shipowner.
If it is not possible to solve the complaint on board the ship, the complaint can be passed on to the Danish Maritime Authority. The complaint can be forwarded by means of the complaint form.
It will be completely confidential who has submitted the complaint. The Danish Maritime Authority must not disclose the name or any personal details about the seafarer who complains without his or her consent, just as the Danish Maritime Authority must not inform whether an inspection of a ship is made due to a complaint.