Find information on rights and obligations regarding gas consumption here.
Connecting the house to the gas grid
If you want to connect to the gas grid, your building must be in an area zoned for gasdistribution and have a connection contract with Evida, which is the Danish gas distribution company. Regarding the former, you can do so, by completing a form on Evida's homepage (Note that the information is in Danish). In the form, you must include a drawing of where you wish to place the gas meter and the distance between building corners, windows and doors. You can find more information about criteria for the placement of the gas meter.
When you have a signed contract with Evida you must choose a plumbing contractor with experience in gas, and who can give guide to gas stove and more. You can contact the gas supplier of your choice to give you guidance regarding the gas furnace and plumping contractor. You can find prices for installation of a gas pipe here.
Which gas supplier do I have?
In Denmark, we have a free gas market and, therefore you can chose, from which gas supplier you want to purchase gas. You contact the gas supplier of your choice. If you do not actively chose a gas supplier, you will automatically get the gas company, which has the universal service obligation in the area you live in.
You can at any time chose to change gas supplier. You can find a list of the different gas suppliers at GasprisGuiden (Note that the information is in Danish).
Information about gas meters
The gas meter registers your gas consumption. The distribution company owns the gas meter.
Once a year, 1st of April, you have to read the gas meter to get your annual statement. You will receive a note on either SMS, e-mail, or mail, when it is time to read your gas meter. You can read more about how to read the gas meter on the homepage of the gas distribution company. Please note, that the information is only available in Danish.
If there is anything wrong with your gas meter, you have to contact the gas distribution company and they will send a contractor to look at your gas meter.
Nice to know about your gas boiler
Here you can find some good advice regarding your gas boiler, if it for instance, you smell gas or your boiler makes unusual noises.
My gas bill
You will receive two separate bills for your gas consumption and distribution, depending on which gas supplier you have. The gas supplier bills the gas consumption whereas the distribution company – Evida – bills the gas distribution. However, you can receive an overall bill if your gas supplier and the distribution company have made a cooperation agreement. If your gas supplier and the distribution company have not made such an agreement, you receive two separate bills. In total, you pay the same price regardless of whether you receive an overall bill or two separate bills. You will receive consumption and distribution bills four times a year (e.g. March, June, September, and December, which are payed on account. On account means, that you pay a fixed amount every month or quarter based on your predicted consumption. The price will later be adjusted to your actual consumption that year. Therefore, once a year you will receive an annual statement, which is used to calculate your forthcoming on account bills.
How do I change my gas supplier?
You always have the right to change gas supplier. However, prior to changing gas supplier, you should investigate whether your current agreement is binding or not. There is a maximum binding period of six month for an agreement. If you want to change gas supplier despite the binding period has not ended you may have to pay a fee.
GasprisGuiden is a price-comparison portal across all gas suppliers in Denmark. Energinet, which is the owner of the Danish electricity and gas transmission grid, facilitates the homepage GasprisGuiden. Be aware that the information is only available in Danish.
To change gas supplier you must contact the customer service of the new gas supplier you have chosen. The new gas supplier will need your meter number (aftagenummer), which can be found on a recent gas bill. The new gas supplier has to inform the distribution company about the change of supplier at least 10 working days prior to the change. Subsequently, the distribution company will contact you to get a meter reading on the day of change to make a final settlement with the former gas supplier.
Disconnection of your gas line
If you want to change your source of heating, your gas line needs to be disconnected immediately. To do so, you must contact the gas distribution company to make an appointment for the disconnection. If your gas meter is integrated in the wall, you have to cover the re-establishment of the wall as well as missing covering of the floor underneath the gas boiler.
The disconnection and removal of the gas meter entails a fee. You can read more about the fee here. Note, that the information is only available in Danish.
Information about the supply obligation
In Denmark, there is a designated gas supplier, which has a supply obligation. The supply obligation is regulated in chapter 4 in the Danish Natural Gas Act. The supplier with the designated supply obligation in your area must supply gas to any customers in that area upon the customer’s request.
If I want to complain
If you have any reasons to and want to complain about your gas bill, or other consumption related matters, you can send a complaint via Digital Post, to the Danish Energy Supplies Complaint Board (Ankenævnet på Energiområdet).
The Danish Energy Supplies Complaint Board provide a complaints guide, which can be used for this matter. The guide can be found here. Please be aware that the information is only available in Danish. However, before filing a complaint to the Danish Energy Supplies Complaint Board, you should contact you gas supplier first and try to solve the issue.
Greener alternatives to gas boilers
Natural gas is a fossil fuel and emits CO2 when combusted. Compared to other fossil fuels such as oil and coal, natural gas emits 25% and 49% less, respectively. Furthermore, more biogas is upgraded and infused to the gas grid reducing the CO2 emissions from the gas boiler. However, different alternatives to your gas boiler exist.
Hybrid heat pumps using electricity most of the time and switching to gas when the heat pump is not sufficient
Electricity heat pumps
District heating, if you live in an area with a district heating grid
There are different acts and executive orders that apply to gas supply and consumption in Denmark. You can find the most important ones below. If you click on the link and it says “historisk”, which means historical, it means a new version of the law was adopted. You can find the newest law in the column on the right on the webpage. Please note that all the acts are in Danish.