Utility

Whether you business always have a right to be connected; if there us a universal service provision.

Denmark's heating supply systems are generally divided into three categories: areas supplied with district heating, areas supplied with natural gas and areas with individual heating. It should be noted that if you are a tenant, you can contact your landlord for information concerning your heating supply and your options for changing your heating supply, which will require the consent of your landlord.

District heating and natural gas heating are both means of collective supply and are generally available in towns/cities and residential areas where there are many houses situated close to each other. Further information on natural gas supplies for heating is found on the information page for gas.

If you live in an area which has been prepared for district heating, you have a right to be connected to the district heating network. The municipality is responsible for planning heating supplies and can tell you what supplies are available in the area.

If no collective supply is available at the address in question, your company can use a variety of individual heating solutions, such as oil heating, pellet heating, heat pumps, etc. If your company wishes to replace the previous individual system, the municipality can be contacted to find out the available options.

If so, how your business find out the name of the universal service provider and contact them

If district heating is supplied to the address in question, your company can find out which provider supplies the district heating in the area in question by contacting the municipality or using the fjernvarmeinfo platform. The website has a search function called: ‘Er der fjernvarme i mit område?’ (Is there district heating in my area?). Here, enter the postcode for the address and the search engine will then state whether district heating is available and, if so, provide information on the district heating company concerned.

Whether your business have to pay to get connected

When your company moves into a property which is already connected to a district heating network, the company will normally take over the heating installation. If your company is established in an area where district heating connections are available, a connection fee will normally be payable if your company decides to connect to the network. The prices for connection can be obtained from the district heating company concerned and can normally also be found on the websites of the district heating companies concerned.

What if your business move to a building where there’s already a connection

When your company is established in a property which is already connected to a district heating network, the company will normally take over the heating installation. The website of the Bygnings- og Boligregistret (Building and Housing Register) contains information on how the address concerned is heated. The website has a search function. Enter the address here and the search engine will then provide comprehensive information on the building, including the building’s heating installation. The information can be found under the heading ‘Varme og energi’ (Heating and energy).

What if your business need a new connection (newly constructed building, renovation, etc.)

The local district heating company will be able to tell you about the possibility of having district heating at the property. This will normally depend on how well-developed the district heating network is. It may be that the district heating network does not cover all properties in the area. In this case, citizens and companies at these properties will have to install individual heating solutions, e.g. in the case of energy-efficient houses.

Whether and how your business can change suppliers

In district heating areas, there is only one district heating company which supplies the heat. If your company wishes to heat your property using district heating, there will therefore be just one provider. In some areas, the company will be obliged to connect to the district heating network and pay the costs associated with the connection. If your company wishes to switch to a non-collective supply, the existing provider must be contacted to terminate the supply agreement with them and enter into a new agreement concerning the set-up of an individual supply.

The Danish Business Authority’s platform ‘plandata’ contains information on whether the municipality is planning changes at the address concerned concerning the connection or disconnection of the collective heating supply. On this platform, search for the address in question in the search field and select the filters that concern heating supply. Alternatively, you can contact the municipality directly.

Official website where your business can compare prices from different suppliers

The price statistics prepared by the Danish Utility Regulator (Forsyningstilsynet) include heating prices for different district heating companies, which provides an overview of the various prices for district heating in Denmark.

Information on individual heating solutions can be found on the Danish Energy Agency's website (SparEnergidk), where if you enter an address, you can also see any relevant alternative heating solutions available at the address concerned.

The Danish Energy Agency’s platform ‘SparEnergi’ includes the ‘heat pump list’, which enables you to compare heat pumps available on the Danish market. The efficiencies of the various heat pumps have been tested by an independent test laboratory. Amongst other things, they comply with product requirements regarding environmentally friendly design (ecodesign).

What you do if you have a problem or a complaint; who you contact and how

If you are a district heating customer, you can complain about prices and terms and conditions to the Danish Utility Regulator

There are various regulations applicable to district heating and individual heating systems in Denmark. You can find the most important ones below. Note that all the regulations are in Danish.

• The Heating Supply Act

• The Project Order

• The Building Regulations